Practice and Communication Policies
Please notify our office 24 hours before your visit if you need to cancel or reschedule your appointment. Reminder emails are sent two days before the scheduled appointment. People who cancel in less than 24 hours, do not attend their scheduled appointment, or show up 15 minutes late will be charged the “Late Cancellation/No Show” fee and must reschedule their appointment. Our office will always give a courtesy call before charging the fee. We require a credit card on file to book appointments if we need to collect the “Late Cancellation/No Show” fee.
Please be aware that email communication is not a HIPAA-compliant form of communication. It is preferred that you call the office or communicate through your Patient Portal. Email communication can be used to answer brief questions. Your Provider may request to schedule a follow-up appointment if further information or intake is needed.
It is preferred that you call the office or communicate through your Patient Portal. However, we encourage people to leave a voice message if they are unable to answer the phone. Phone calls will be returned in 24 hours. Please note that we do not provide after-hours or urgent care.